Privacy Policy

1. Introduction

1win.com ("we," "us," "our," "the Platform") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of 1wincom.vip and all associated services.

We understand that Filipino players value their privacy. Whether you're logging in from Makati, browsing from Cebu, or placing a bet from Davao, the same high standard of data protection applies to your account. We do not sell your personal data to third parties, and we never use it for purposes beyond what is described in this policy.

This policy should be read alongside our Terms & Conditions, which govern your overall use of the 1win.com platform. If you have any questions about how we handle your data, please reach out to our support team via live chat — available 24/7.

2. Personal Data We Collect

1win.com collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a 1win.com account, we collect:

Full name Date of birth Email address Mobile number Username Password (hashed) Nationality Residential address

This data is required to verify your identity, confirm your eligibility (21+ years of age), and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR guidelines, we may request:

Government-issued ID (passport, driver's license, SSS/UMID) Proof of address Selfie / liveness check Payment method ownership proof

2.3 Financial Data

When you make deposits or request withdrawals, we collect transaction-related data including:

GCash / PayMaya account reference Bank account details (for bank transfer) Transaction amounts and timestamps Deposit and withdrawal history

We do not store full debit card numbers on our servers. Card data is handled by our PCI-DSS compliant payment processors.

2.4 Usage & Technical Data

We automatically collect certain technical data when you use the platform:

IP address Device type & OS Browser type & version Pages visited Session duration Referring URL Geolocation (country/region level)

2.5 Communications Data

If you contact our support team or respond to surveys, we retain records of those communications, including chat transcripts, email correspondence, and feedback submissions.

2.6 Responsible Gaming Data

If you use our responsible gaming tools — such as deposit limits, session reminders, or self-exclusion — we record your preferences and the dates on which they were set or modified. This data is used solely to enforce your chosen restrictions.

3. How We Use Your Personal Data

1win.com uses your personal data for the following purposes:

Account management: Creating, maintaining, and securing your player account;
Identity verification: Confirming that you meet the 21+ age requirement and are eligible to use the platform;
Transaction processing: Facilitating deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
Regulatory compliance: Meeting our obligations under the Data Privacy Act of 2012, AML regulations, and PAGCOR guidelines;
Fraud prevention & security: Detecting and preventing unauthorized access, cheating, money laundering, and other prohibited conduct;
Customer support: Responding to your queries, complaints, and feedback in a timely manner;
Platform improvement: Analyzing usage patterns to improve the performance, design, and features of 1win.com;
Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have given your consent or where we have a legitimate interest to do so;
Responsible gaming: Monitoring gaming behavior to identify potential problem gambling patterns and enforcing player-set restrictions.

Marketing Opt-Out: You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect the processing of data necessary for account management or regulatory compliance.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), 1win.com processes your personal data on the following legal grounds:

Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account creation, transaction processing, and customer support;
Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR reporting requirements;
Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms;
Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent that can be withdrawn at any time.

5. Data Sharing & Disclosure

1win.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (for GCash, PayMaya, and bank transfer transactions), identity verification providers, cloud hosting services, and customer support platforms. All such providers are contractually bound to process your data only as instructed by 1win.com and in accordance with applicable data protection law.

5.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the platform before your data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your data with third parties in any other circumstances where you have given your explicit, informed consent to such sharing.

No Cross-Border Transfers Without Safeguards: If any of our service providers are located outside the Philippines, we ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — before transferring your personal data internationally, in compliance with NPC guidelines.

6. Cookies & Tracking Technologies

1win.com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security checks. These cookies cannot be disabled without affecting platform functionality.

6.2 Performance & Analytics Cookies

These cookies collect anonymized information about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the 1win.com experience for all Filipino players.

6.3 Functional Cookies

These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you don't have to reset them every time you visit.

6.4 Marketing Cookies

With your consent, we may use cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may withdraw consent for marketing cookies at any time through your browser settings or our cookie preference center.

Managing Cookies: Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the 1win.com platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

7. Data Retention

1win.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
KYC / identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
Transaction records: Retained for a minimum of five (5) years in accordance with AMLC reporting obligations;
Customer support communications: Retained for two (2) years from the date of the last interaction;
Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent;
Technical / usage logs: Retained for up to twelve (12) months for security and analytics purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

1win.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256;
Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training;
Two-factor authentication (2FA): Available for all player accounts to add an additional layer of login security;
Regular security audits: Our systems undergo periodic penetration testing and vulnerability assessments by independent security professionals;
Incident response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by RA 10173.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by 1win.com:

Right to Access

Request a copy of the personal data we hold about you and information about how it is being processed.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

Right to Object

Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Right to Data Portability

Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.

Right to Withdraw Consent

Withdraw consent for processing based on consent (e.g., marketing emails) at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer via the live chat support on the platform. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

The 1win.com platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on our platform, please contact our support team immediately so we can take appropriate action.

Parental Controls: We strongly encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms. The 21+ age restriction is a firm requirement — not a guideline — and we enforce it through identity verification procedures.

11. Updates to This Privacy Policy

1win.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will:

Update the "Last updated" date at the top of this page;
Display a prominent notice on the platform informing you of the changes;
Where required by law, seek your renewed consent before processing your data under the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 1win.com protects your personal data. Your continued use of the platform following the publication of any changes constitutes your acknowledgment of the updated policy.

12. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1win.com handles your personal data, please contact our Data Protection Officer (DPO) through the following channel:

Live Chat Support: Available 24/7 directly on the 1win.com platform at 1wincom.vip
Email: [email protected]

Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. All data privacy requests will be acknowledged within five (5) business days and resolved within thirty (30) days, unless the complexity of the request requires additional time, in which case we will notify you of the extended timeline.

National Privacy Commission: If you are not satisfied with our response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. For more information, visit the NPC's official channels.