At 1win.com, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how you can exercise your rights under Philippine data protection law.
1win.com ("we," "us," "our," "the Platform") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of 1wincom.vip and all associated services.
We understand that Filipino players value their privacy. Whether you're logging in from Makati, browsing from Cebu, or placing a bet from Davao, the same high standard of data protection applies to your account. We do not sell your personal data to third parties, and we never use it for purposes beyond what is described in this policy.
This policy should be read alongside our Terms & Conditions, which govern your overall use of the 1win.com platform. If you have any questions about how we handle your data, please reach out to our support team via live chat — available 24/7.
1win.com collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
When you create a 1win.com account, we collect:
This data is required to verify your identity, confirm your eligibility (21+ years of age), and maintain your account.
To comply with anti-money laundering (AML) regulations and PAGCOR guidelines, we may request:
When you make deposits or request withdrawals, we collect transaction-related data including:
We do not store full debit card numbers on our servers. Card data is handled by our PCI-DSS compliant payment processors.
We automatically collect certain technical data when you use the platform:
If you contact our support team or respond to surveys, we retain records of those communications, including chat transcripts, email correspondence, and feedback submissions.
If you use our responsible gaming tools — such as deposit limits, session reminders, or self-exclusion — we record your preferences and the dates on which they were set or modified. This data is used solely to enforce your chosen restrictions.
1win.com uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173), 1win.com processes your personal data on the following legal grounds:
1win.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (for GCash, PayMaya, and bank transfer transactions), identity verification providers, cloud hosting services, and customer support platforms. All such providers are contractually bound to process your data only as instructed by 1win.com and in accordance with applicable data protection law.
We may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the platform before your data becomes subject to a different privacy policy.
We may share your data with third parties in any other circumstances where you have given your explicit, informed consent to such sharing.
1win.com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:
These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security checks. These cookies cannot be disabled without affecting platform functionality.
These cookies collect anonymized information about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the 1win.com experience for all Filipino players.
These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you don't have to reset them every time you visit.
With your consent, we may use cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may withdraw consent for marketing cookies at any time through your browser settings or our cookie preference center.
1win.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
1win.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by 1win.com:
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
Withdraw consent for processing based on consent (e.g., marketing emails) at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer via the live chat support on the platform. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 1win.com platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing casino-style gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on our platform, please contact our support team immediately so we can take appropriate action.
1win.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how 1win.com protects your personal data. Your continued use of the platform following the publication of any changes constitutes your acknowledgment of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1win.com handles your personal data, please contact our Data Protection Officer (DPO) through the following channel:
Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. All data privacy requests will be acknowledged within five (5) business days and resolved within thirty (30) days, unless the complexity of the request requires additional time, in which case we will notify you of the extended timeline.
Our Privacy Commitments
Privacy at 1win.com is not just a legal checkbox — it is a genuine commitment to every player on the platform. Here is what that looks like in practice.
All data transmitted between your device and 1win.com is protected by TLS encryption. Sensitive data at rest is secured with AES-256 — the same standard used by financial institutions.
1win.com processes all personal data in full compliance with the Philippines' Data Privacy Act of 2012. Your rights as a Filipino data subject are respected and actively upheld.
We never sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the 1win.com ecosystem — full stop.
Access, correct, delete, or export your data at any time. Withdraw marketing consent with a single click. Your privacy preferences are always just a few taps away in your account settings.
We only send you marketing messages when you've opted in. Every promotional email includes a clear, one-click unsubscribe option — no dark patterns, no buried opt-outs.
Our Data Protection Officer is reachable 24/7 via live chat. Whether you have a question about your data or want to exercise your rights, we respond within five business days.
Age Restriction & Responsible Gaming. The 1win.com platform is strictly for players aged 21 and above, per PAGCOR regulations. We are committed to protecting vulnerable players — including minors — through robust age verification and responsible gaming tools. "Gambling is addictive. Know when to stop."
Now that you know exactly how 1win.com handles your data, you can enjoy slots, live casino, sports betting, and more — with complete peace of mind.